Privacy Policy

1Introduction

joylink365 ("we", "us", "our") operates the online gaming and sports betting platform accessible at joylink365.cam. We are committed to protecting the privacy and personal data of every individual who registers an account, visits our platform, or interacts with our services ("you", "User", "Player").

This Privacy Policy ("Policy") describes how joylink365 collects, uses, stores, discloses, and protects personal information in connection with the use of the joylink365 platform and all related services. It applies to all users of joylink365.cam, regardless of the device or method of access.

This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, each of which forms part of your agreement with joylink365.

2Definitions

For the purposes of this Privacy Policy, the following terms have the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, identification number, contact details, location data, and online identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, and deletion.
• "Data Controller" means joylink365, the entity that determines the purposes and means of processing Personal Data.
• "Data Processor" means a third party that processes Personal Data on behalf of joylink365 under a written agreement and in accordance with joylink365's instructions.
• "KYC" means Know Your Customer — the mandatory identity and age verification process conducted on all joylink365 accounts before withdrawal is permitted.
• "Cookies" means small text files placed on your device by the joylink365 platform or its authorised third-party technology partners to facilitate platform functionality and analytics.
• "Platform" means the joylink365 website, mobile interface, software, and all associated services accessible at joylink365.cam.

3Personal Data We Collect

joylink365 collects only the Personal Data that is necessary to provide our services, meet our regulatory obligations, and maintain the security and integrity of the platform. The categories of data we collect are as follows:

We do not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where strictly required by our responsible gambling obligations (for example, recording self-exclusion requests).

4How We Collect Your Data

joylink365 collects Personal Data through the following methods:

• Direct provision: Data you actively provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or updating your account profile.
• Automated collection: Technical and usage data collected automatically as you access and navigate the platform, including through cookies, log files, and session tracking technologies.
• Payment processors: Transaction data received from our payment partners — including Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, DuitNow, and FPX — in connection with deposits and withdrawals.
• Identity verification providers: Data received from third-party KYC and age-verification service providers engaged to validate identity documents and confirm that players meet the minimum age requirement of 21 years.
• Fraud and risk systems: Data from third-party fraud detection and anti-money laundering screening services used to protect the integrity of the platform.

5Purposes of Data Processing

joylink365 processes your Personal Data for the following purposes:

• Account creation and management: To register, verify, maintain, and administer your joylink365 account.
• Service delivery: To provide access to casino games, live dealer tables, sports betting markets, and all other platform features.
• Payment processing: To facilitate deposits and withdrawals in MYR via your chosen payment method, and to maintain accurate financial records.
• Identity and age verification (KYC): To verify your identity and confirm that you meet the 21+ age requirement, as mandated by our regulatory obligations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, and other illegal activities on the platform.
• Responsible gambling compliance: To monitor betting patterns, apply player-requested limits and self-exclusions, and identify players who may be at risk of problem gambling.
• Legal and regulatory compliance: To meet obligations under applicable gaming regulations, anti-money laundering legislation, and data protection frameworks.
• Customer support: To respond to queries, complaints, and support requests submitted via live chat or email.
• Platform improvement: To analyse usage data and improve the functionality, usability, and content of the joylink365 platform.
• Marketing communications: To send you promotional offers, bonus notifications, and newsletters where you have opted in to receive such communications. You may withdraw consent at any time via your account settings.

6Legal Basis for Processing

joylink365 processes your Personal Data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to perform the contract between you and joylink365, including account registration, service delivery, and payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC/AML obligations and responsible gambling requirements.
• Legitimate interests: Processing necessary for joylink365's legitimate interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent — principally for direct marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

7Data Sharing & Third-Party Disclosure

joylink365 may share your Personal Data with the following categories of third parties, strictly for the purposes outlined in Section 5:

• Payment service providers: Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, DuitNow, FPX, and other payment partners — solely to process your deposits and withdrawals.
• KYC and identity verification providers: Third-party verification services engaged to perform mandatory age and identity checks.
• Fraud prevention and AML services: Services used to screen transactions and accounts against sanctions lists and fraud databases.
• Game content providers: Licensed game studios and sportsbook data suppliers who power the game content on the joylink365 platform — limited to the technical data necessary for game functionality.
• IT infrastructure providers: Cloud hosting, database, and cybersecurity service providers engaged to support platform operations under strict data processing agreements.
• Regulatory authorities: Gaming regulators, law enforcement agencies, and government authorities where disclosure is required by law or regulatory order.
• Professional advisers: Legal, audit, and compliance advisers engaged under professional confidentiality obligations.

All third-party Data Processors engaged by joylink365 are bound by written data processing agreements that require them to process Personal Data only on joylink365's documented instructions, implement appropriate security measures, and prohibit onward transfers without prior authorisation.

8Cookies & Tracking Technologies

joylink365 uses cookies and similar tracking technologies to operate and improve the platform. The categories of cookies we use are:

• Strictly necessary cookies: Essential for the platform to function correctly, including session management, login authentication, and security tokens. These cannot be disabled.
• Functional cookies: Enable personalised features such as remembering your language preference, display settings, and game history.
• Analytics cookies: Collect aggregated data about how users navigate the platform, helping us identify and fix usability issues and improve the overall experience.
• Responsible gambling cookies: Track session duration and remind players of their active responsible gambling settings.

9Data Retention

joylink365 retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The following general retention principles apply:

• Active account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with our anti-money laundering and regulatory record-keeping obligations.
• Financial transaction records: Retained for a minimum of seven (7) years following each transaction, in line with financial regulatory requirements.
• KYC documentation: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Customer support communications: Retained for up to three (3) years from the date of the relevant interaction.
• Marketing consent records: Retained until consent is withdrawn and for a reasonable period thereafter to demonstrate compliance.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in a manner that prevents re-identification.

10Data Security

joylink365 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes:

• 256-bit TLS/SSL encryption for all data transmitted between your browser and the joylink365 platform;
• Encryption at rest for sensitive data held in our databases, including identity documents and financial records;
• Two-factor authentication (2FA) available for all player accounts and mandatory for administrative access;
• Role-based access controls limiting access to Personal Data to authorised personnel on a need-to-know basis;
• Regular independent security audits and penetration testing conducted by qualified third-party cybersecurity professionals;
• Intrusion detection systems and real-time monitoring to identify and respond to anomalous activity;
• Incident response procedures to ensure timely notification and remediation in the event of a data breach.

11Your Data Rights

joylink365 respects your rights over your Personal Data. Depending on the applicable data protection laws in your jurisdiction, you may have the following rights:

• Right of Access: You may request a copy of the Personal Data joylink365 holds about you, together with information about how it is being processed.
• Right to Rectification: You may request correction of any Personal Data that is inaccurate or incomplete.
• Right to Erasure: You may request deletion of your Personal Data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected. Note that this right may be limited by our legal retention obligations.
• Right to Restriction: You may request that we restrict processing of your data in certain situations, such as when you contest the accuracy of the data.
• Right to Data Portability: You may request a copy of your Personal Data in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing, at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

12International Data Transfers

joylink365 operates on an international basis. Your Personal Data may be processed by joylink365 or its authorised Data Processors in countries outside your country of residence, including countries that may have different data protection laws to those applicable in Malaysia.

Where we transfer Personal Data internationally, we implement appropriate safeguards to ensure that your data continues to receive a level of protection consistent with applicable data protection standards, including through the use of standard contractual clauses, binding corporate rules, or other recognised transfer mechanisms.

13Children's Privacy & Age Verification

joylink365 operates mandatory KYC age verification for all accounts. If you have reason to believe that a minor has accessed or registered on the joylink365 platform, please notify us immediately via the contact details in Section 15 so that appropriate action can be taken without delay.

14Changes to This Privacy Policy

joylink365 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. The "Last Updated" date at the top of this document indicates when the most recent revision took effect.

Where changes are material, joylink365 will notify registered Players by email or via a prominent notice on the platform prior to the changes taking effect. Your continued use of the platform following publication of any revised Policy constitutes acceptance of the updated terms.

We recommend reviewing this Policy periodically to stay informed about how joylink365 collects and uses your data.

15Contact Us & Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by joylink365, please contact us through the following channels:

For queries specifically related to responsible gambling, self-exclusion, or account-closure under our responsible gambling policy, please visit our Responsible Gambling page for dedicated resources.